1. How does home delivery propane exchange work?
All you have to do is leave your empty usable propane tank where we would have access to it and we will exchange it with a same sized filled tank, ready for you to hook up and use.
2. Do I need to be home for my propane tank to get exchanged?
No, as long as we have access to your cylinder and/or outdoor appliance, you do not need to be home when we deliver to you. Our technicians are courteous and professional and will treat your property with care.
3. Can the delivery technician unhook or hookup my propane tank for me?
Yes, as long as propane appliance is on ground level, and accessible. We will disconnect and reconnect the tank to your grill and perform a leak detection test for a slight charge.
4. What time of day are propane pick-ups/deliveries made?
It is hard to give an exact time as it is a function of volume/routes etc. We ask that customers place the tanks at the pick up location the night before in case the pick-up is early. Tanks should be stored outside and not exposed to high temperatures such as under or near a grill.
5. My propane tank is badly rusted or pitted. Can you take it for my exchange?
We cannot accept badly rusted, pitted, or leaky propane tanks for a tank exchange. If our delivery technician finds that your tank is badly rusted, pitted or leaky, he will not be able to exchange it. Propane tanks must also have an approved OPD valve in order to be useable for exchange. An OPD valve is a triangular-shaped knob on top of your tank instead of the old circular kind.
6. What if the date on my propane tank has expired. Can it be filled?
NO, new propane tanks have a stamped expiration date of 12 years from the date of manufacture. If the date has expired, the tank needs to be inspected and re-qualified.
Williams has been approved by the U.S.Department of Transportation to inspect and requalify DOT cylinders. Such requalification will extend the life of the tank for another five years. Williams can provide this service so that you may continue to use your tank. The current charge to requalify a 20# gas tank is $8.95.
7. How can I dispose of my propane tank that can no longer be used?
Residential rubbish companies will not pick up or discard propane tanks. For a small fee we can discharge the gas, remove the valve and dispose of the tank properly. The current charge is $6.00
8. Can you home deliver a propane tank to me, even if I do not have one to exchange?
Yes, we can! If you do not have a useable propane tank to exchange, you can purchase a filled propane tank from us.
9. Can I exchange more then one propane tank at a time?
Yes, you can! Just select the multiple tank option and enter the quantity of tanks you want filled. Make sure you leave the proper number of usable, same-sized exchange tanks for all of the exchanges you purchase.
10. My business uses propane tanks. Can Williams also provide this service for our commercial needs as well?
Absolutely, whether your propane tanks are for patio heaters, forklifts, barbecue grills, temporary heaters, floor buffers, paving machines, roofing or other uses we would be happy to be of service to you. Simply contact us with your specific needs.