Service Plans
Protect the equipment that keeps your South Shore home comfortable. Williams Energy service plans cover heating, cooling, and hot water systems with parts coverage, labor discounts, and tune-ups.
A service plan is the easiest way to protect the equipment that keeps your home comfortable and safe. Your heating and cooling systems and your water heater are big investments in your South Shore home, and professional maintenance and repairs help you get the most out of them. That is why Williams Energy service plans are so popular: they cover a wide range of systems, hold down repair costs, and keep your equipment running its best, no matter how old it is.
Protect Your Equipment, Protect Your Comfort
Proper, professional maintenance does two things at once. It keeps your system running efficiently, and it catches small problems before they turn into the kind of breakdown that leaves you without heat on a cold night.
Our plans cover boilers, furnaces, air conditioning, and heat pump systems, and no matter the age of the equipment, a plan helps maximize efficiency and longevity while reducing the need for unexpected repairs. Coverage includes discounts on labor and parts, and some plans even include a periodic tune-up.
What a Service Plan Does for You
Fewer Surprises
Regular maintenance catches small problems before they become breakdowns.
Lower Repair Costs
Covered labor plus a 15% discount on the parts that wear out over time.
Longer Equipment Life
Tune-ups keep systems efficient and extend how long they last.
Any Age Eligible
Plans cover your systems whatever their age, old equipment included.
Equipment We Cover
One plan can protect the systems your home depends on all year, from the boiler that heats it to the system that keeps your water hot.
Choose Your Plan
We offer several plans so you can match the coverage to your equipment and how much protection you want. Tap any plan to see what it includes.
Heating and Hot Water Service Plan
Covers the labor and includes a 15% discount on heating and hot water parts that become defective from normal wear and tear.
Covered parts include
- Burner motor, blast tube, coupling, and flange gasket
- Fuel pump, fuel filter cartridge, and nozzle assembly
- Ignition transformer, ignitor, and electrodes
- Cad cell assembly, eye, and relay
- Gas valve, delayed oil valve, and combustion fan
- Water heater elements, thermostat, and pilot
- Thermocouple, emergency switch, and many more wear parts
Heating and Hot Water Service and Protection Plan
Everything in the Heating and Hot Water Service Plan, including covered labor and the 15% parts discount, plus a periodic heating system tune-up.
The tune-up includes
- Check operating controls and inspect the combustion chamber
- Clean and check electrodes and the nozzle assembly
- Clean interior heating surfaces and inspect the flue pipe
- Inspect the oil filter cartridge and burner nozzle, replacing as needed
- Adjust boiler water level and flush low water cut-off (steam boilers)
- Lubricate motors and replace the air filter (customer supplied)
- Perform an efficiency test and rating, with the tag left on site
- Tune up an oil-fired water heater, if applicable
Special Heating and Hot Water Service and Protection Plan
Everything in the Heating and Hot Water Service and Protection Plan, plus an expanded list of covered parts and extended coverage hours during the heating season.
Added covered parts include
- Circulators (heating or hot water)
- Zone valves: head, motor, relay, and complete
- Blower components: motor, bearings, belts, pulley, shaft, and wheel
- Aquastat, triple aquastat, and pressuretrol
- Fan and limit control, flow valve, and purge valve
- Temperature and pressure relief valve and temperature gauge
- Thermostat and more
September 1 – April 30: Monday–Friday 7:00 a.m. to 7:00 p.m., Saturday & Sunday 7:00 a.m. to 1:00 p.m.
May 1 – August 30: Monday–Friday 7:00 a.m. to 5:00 p.m.
Air Conditioning Service and Protection Plan
Covers labor and includes a 15% discount on covered air conditioning parts that wear out, plus a periodic tune-up. A minimum outside temperature of 65 degrees is required for an air conditioning tune-up.
Covered parts include
- Blower motor, condenser motor, and fan blade
- Capacitor, contactor, and relay
- Pressure switch and solenoid
- Air filter (customer supplied)
The tune-up includes
- Clean and check the condenser unit
- Check refrigerant levels and tubing
- Check the air handler and condensate drain lines
- Check the thermostat and lubricate motors
- Replace the air filter (customer supplied)
Heat Pump Service and Protection Plan
Covers the labor and includes a 15% discount on covered heat pump parts that wear out, plus a periodic tune-up. A minimum outside temperature of 65 degrees is required for a heat pump tune-up.
Covered parts include
- Capacitor, contactor, and defrost board
- Condenser fan motor and outdoor fan motor
- Indoor fan motor, vane motor, and fan bearing
- Indoor, inverter, display, and receiver PC boards
- Indoor coil and outdoor thermistors
The tune-up includes
- Clean and check the condenser unit
- Check refrigerant levels and tubing
- Check the air handler and condensate drain lines
- Check the thermostat and lubricate motors
- Replace the air filter (customer supplied)
Terms and Conditions
Each plan has its own full terms, and we are glad to walk through them with you so you know exactly what is and is not covered before you sign up. Contact us directly for all terms and conditions, including conditions of coverage, parts and services excluded from coverage, the fuel tank environmental liability disclaimer, termination and default, and renewal and assignment.
Coverage That Works With the Rest of Our Services
A service plan fits right alongside the rest of what we do. The same local team handles heating system repair, air conditioning repair, and heat pump service, and your plan can cover your water heater too. It is all part of our full heating and cooling lineup.
Here is why neighbors choose Williams to look after their equipment year after year.
Trusted by South Shore Neighbors
“I have been a customer of Williams Energy for over 40 years. They always provide the absolute best service; they are caring and friendly. In an emergency, one call and they are there to help. I have recommended Williams to friends and family and they are now very happy Williams customers!”Laura C., South Shore customer of 40+ years
Service Plan Questions, Answered
What do your service plans cover?
Our plans cover heating, cooling, and hot water equipment, including boilers, furnaces, air conditioning, and heat pump systems. Coverage includes labor and a 15% discount on parts that wear out, and the protection plans also include a periodic tune-up.
Which plan is right for me?
It depends on your equipment and how much coverage you want. The basic plan covers labor and parts discounts, the protection plans add a tune-up, and the Special plan adds an expanded parts list and extended coverage hours through the heating season. We help you pick the right fit.
Do service plans include a tune-up?
The protection plans do. A periodic tune-up keeps your system efficient and lets our technicians catch small problems early, which is the best way to avoid surprise breakdowns. Air conditioning and heat pump tune-ups require an outside temperature of at least 65 degrees.
Is my equipment too old to cover?
No. Our service plans cover systems regardless of age. In fact, a plan is often most valuable on older equipment, where maintenance and parts coverage help you get more reliable years out of it.
Does a plan cover my water heater?
Yes. Our heating and hot water plans cover water heater parts such as elements, the thermostat, and the pilot, so your hot water is protected along with your heat.
What is the 15% discount?
Covered plans include your labor plus a 15% discount on the listed parts that become defective from normal wear and tear, which keeps repair costs down across the life of your equipment.